Last updated: October 12, 2026
Order preparation and dispatch
Custom apparel is not shipped when a quote request is created. The garment specifications, artwork, sizes, quantities, production arrangements, payment instructions and delivery details must first be agreed. Dispatch follows the agreed production and order confirmation process.
Production and shipping are separate stages. The applicable preparation and transit estimates are provided for the actual order rather than as a universal delivery promise.
Shipping methods and charges
Available shipping options depend on the receiving country, address, order size and applicable service restrictions. The proposed method, charges and any relevant shipping terms are included in or confirmed alongside your quotation.
Please check the receiving address, postcode and contact details before shipment. Notify KitReload promptly if these details change; changes may not be possible once dispatch arrangements are underway.
Tracking and delivery estimates
Available tracking information is shared after shipment. Tracking availability and the level of tracking depend on the agreed shipping service.
Delivery estimates are not guarantees. Customs processing, local handling, weather, public holidays and other factors outside our control can affect transit. If an order is connected to an event, share the required date before confirming it.
Customs, duties and taxes
Import duties, taxes, clearance charges and required import information depend on the destination and the agreed shipping terms. These responsibilities must be confirmed before the order is accepted.
Do not assume that a quote includes all destination charges or duty-paid delivery unless this has been expressly agreed for your order.
Delivery questions and problems
Contact KitReload through the Contact page if tracking appears delayed or a parcel arrives with damage or missing items. Provide your order reference, tracking details when available, and clear photos of the parcel and affected items.
Keep the packaging while a delivery problem is reviewed. Any agreed remedy depends on the confirmed order, available evidence, carrier process and applicable rights.
Contact KitReload
Questions about this policy can be raised through our contact page. WhatsApp and WeChat: +86 15989157149.